Very good
Helpful people and prompt delivery of item..very good product
Quality |
Rated 5 out of 5
|
---|---|
Warmth |
Rated 5 out of 5
|
Fit |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Small, 0 is True to Size and 2 is Big
|
FREE EXPRESS SHIPPING ON OUR ENTIRE RANGE OF HEATED VESTS, JACKETS AND WAISTBANDS
Unit price per
Orders will normally be packed the next business day. We ship using Australia Post Express Post so your package should arrive within 3-4 business days
Due to COVID-19 restrictions some parcels have been delayed in transit
You will receive an initial order confirmation number from us.
When your item has been picked packed you will receive a tracking number from Australia Post. Please check your junk or spam folder in case it has been incorrectly flagged.
We sure can! We use Australia Post so we can ship anywhere in Australia including Post Office Boxes and Parcel Lockers
2 Year Warranty on HVS Vests
2 Year Warranty on HVS Jackets and batteries
2 Year Warranty on HVS batteries and chargers
For Warranty enquiries contact steven@heatedvest.com.au
(12 Month Warranty on Heller branded vests/batteries/chargers) (DISCONTINUED LINE)
We have listed common support questions and solutions below. If you're question isn't answered feel free to drop us an email at steven@heatedvest.com.au
What type of cable charges the battery
The battery uses a standard Micro-USB cable. If you need a longer cable or have lost yours, you can use any Micro-USB cable to charge the battery.
Why are there 2 outlets on my battery?
No reason at all. You can use either outlet. Note that if you use the second outlet with another device at the same time (eg phone/tablet) your battery will drain much faster.
The battery should be charged with the supplied 2.4Amp charger. Many USB chargers are not 2.4Amp so using a non-supplied charger may result in long charge times.
The main reason for a battery not to charge is an issue with the charger. This can be tested by using a different charger and micro-USB cable.
Black batteries
You know when your battery is charging as the light on the battery will be flashing. When your battery is full, all 4 lights will remain solid.
Red batteries with digital display
You know when your battery is charging as the digital display will flash and the number will increase (99%+). When your battery is full the digital display will remain solid.
If after the appropriate time (5,000mAh = 3.5 hours / 10,000mAh = 6.5 hours) your battery is not achieving 95%+ then you may need to recalibrate your battery. Follow the instructions here.
No power or power cutting out
Follow the steps below to ensure you are correctly powering on your heated clothing.
The most common reasons for no power or power cutting out are:
If the power is still cutting out the most common solution is to replace the USB cable connecting the heated clothing to the battery.
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