Frequently Asked Questions

Q: How long does my battery take to charge?

The Premium and Classic batteries typically take approximately 5 hours to charge with the supplied AC adaptor (1Amp).  
    You can charge the battery faster by using a 2.4Amp charger.  Charge time will be approximately 2.5 hours.  You can use a standard 2.4Amp USB wall charger that can be purchased from retailers like Harvey Norman, JB HiFi or The Good Guys.

    Q: Can I charge from my car or motorcycle
    Yes. If you have a 12V cigarette lighter outlet you can use a 1Amp or 2.4Amp USB car charger.  Again these can be purchased from the likes of Harvey Norman, JB HiFi or The Good Guys.  If your vehicle has a USB outlet with 5v power then chances are the battery will charge from that outlet.

    Q: What type of cable charges the battery

    The battery uses a standard Micro-USB cable. If you need a longer cable or have lost yours, you can use any Micro-USB cable to charge the battery.

    Q: I have a Premium vest. Why are there are 2 outlets on my battery.
    No reason at all. It doesn't matter which outlet you use.  There is no use for the second outlet with the vest.

    Q: I have a Classic vest. Why don't the lights turn on the battery when it is on charge
    When you initially charge the battery there may be no residual charge in it.  You need to keep the battery on charge for 12 hours and it may be close to that time before the battery lights turn on.  

    The next time you charge it, it will charge up straight away!  If you leave the battery flat for an extended period you may need to give it a deep 12 hour charge again.

    Q: I have a Classic vest. Can I use a standard lithium battery powerbank

    No - the battery provided has 4 heat settings to regulate the heat.  There is no way to regulate the heat with another lithium battery pack. Plus there is no way to guarantee longevity or safety with the vest's heating system