Warranty
Jackoli™ 2-Year Warranty
All Jackoli™ products are covered by a 2-year warranty for your peace of mind.
We stand behind the quality and performance of our products. Our warranty covers manufacturing faults and defects in materials or workmanship under normal intended use.
2-year warranty
Applies across the Jackoli™ range, including heated clothing, batteries, chargers and wellness products.
Simple claims process
Email us with your order details, a description of the issue and any helpful photos or videos.
Local support
If you need help, we’ll guide you through the next steps and any troubleshooting if required.
What’s covered
- Manufacturing faults
- Defects in materials
- Defects in workmanship
- Issues arising under normal intended use
What’s not covered
- Damage caused by misuse
- Accidental damage
- Neglect
- Normal wear and tear
- Unauthorised repairs or modifications
- Damage caused by failure to follow product care or usage instructions
Australian Consumer Law
Our warranty is in addition to your rights under the Australian Consumer Law.
How to make a warranty claim
If you believe your product has a warranty issue, please contact us at steven@heatedvest.com.au.
Need help?
If you’re unsure whether your issue is covered, just get in touch and we’ll be happy to help.
