FAQ
Frequently Asked Questions
How does Jackoli™ heated clothing work?
Our vests and jackets use carbon fibre heat pads to deliver far infrared warmth to multiple body zones, powered by USB rechargeable lithium-ion batteries and controlled via a front power button.
What are the heat settings and temperatures?
- Low: ~40°C
- Medium: ~45°C
- High: ~50°C
Where are the heating zones located?
Jackoli™ garments use 5 heating zones: 2 in the front (chest) and 3 in the back (upper, mid, and lower back).
How long does the battery last?
| Battery Capacity | Low | Medium | High |
|---|---|---|---|
| 5,000mAh | 3.5 hrs | 2 hrs | 1 hr |
| 10,000mAh | 6.5 hrs | 4 hrs | 2 hrs |
How do I charge the battery?
| Battery Capacity | Charge Time (2.4A Charger) |
|---|---|
| 5,000mAh | ~3.5 hrs |
| 10,000mAh | ~6.5 hrs |
Can I charge it in my car?
Yes, using a high-output USB car charger like our PowerMini 4.8A. Built-in vehicle USB ports may work, but charge slower.
Can I use other power banks?
Yes—any power bank with 5V/2A+ output may work. Avoid cheap models that auto shut off on low power draw. Our battery is optimised for performance and fit.
What size battery fits in the pocket?
Both 5,000mAh and 10,000mAh batteries fit. Larger batteries (like 20,000mAh) are not recommended due to size.
How do I know it's heating?
The power button glows (Red = High, White = Medium, Blue = Low). If it blinks or turns off, ensure the battery is secure, charged, and not in Fast Charge mode.
Can I wear it in rain or snow?
Yes—it's water-resistant. Fine for drizzle and snow, but do not submerge or let the battery get wet. Avoid salt water.
Can I wash the garment?
- Disconnect and remove battery
- Close all zippers
- Hand wash or gentle machine wash (cold, under 30°C)
- Do not bleach
- Hang to drip dry fully—no tumble drying
Where can I wear it?
Perfect for golf, motorcycle rides, dog walking, camping, snow trips, cool room work or early morning sports sidelines.
Can I fly with the battery?
Yes. Batteries are under the carry-on safety limit (~37Wh). Remove battery before security and carry it in your hand luggage.
Can I wear a jacket over my heated vest?
Yes! A snug outer layer helps trap warmth and boosts efficiency.
What if the size doesn’t fit?
You can swap for another size if unused. Complete the Size Swap Form and return the item (without battery/charger).
Can I sleep in heated clothing?
No. Heated garments are not designed for overnight or unsupervised use. Power off before bed.
Can I use it while the battery is charging?
No. Always unplug and fully charge before connecting to the vest or jacket for use.
What if it stops working?
Try:
- Charging the battery fully
- Reconnecting the cable (click it in firmly)
- Trying the spare USB cable (if included)
- Switching heat settings
Is it safe to use?
Yes—Jackoli™ heated clothing is low voltage, safety-tested, and reliable. Avoid moisture, always remove battery before storage or washing, and don’t sleep while it’s on.
